Website Privacy Policy
Cosylab d.d. and its subsidiaries are committed to respecting your privacy and protecting your personal data, which is any information that can identify you as an individual person. We will process your personal data only in accordance with this Privacy Policy.
This Website Privacy Policy describes the privacy practices which Cosylab d.d., Gerbičeva ulica 64, 1000 Ljubljana, Slovenia, and (when applicable) its subsidiaries (“Cosylab”) apply when processing personal data about you in connection with your use of this website.
What’s in this Privacy Policy?
This policy tells you:
- What personal data we might collect about you;
- How we might use that personal data;
- When we might use your personal data to contact you;
- What personal data of yours we might share with others;
- Your rights regarding the personal data we process.
What does this Privacy Policy cover?
This Privacy Policy governs your use of the website https://www.cosylab.com and any other websites and/or URL which may replace it, or which may be added to the list of websites published by us and linked to this Privacy Policy (“website”).
By using the website, you specifically consent to the collection, use and disclosure of your information (including personal data) in accordance with this Privacy Policy.
What’s not covered in this Privacy Policy?
Our website may contain links to other websites that may be of interest to you. Those websites have their own privacy and cookies policy. Remember that the information you give them will follow their rules and not this Privacy Policy.
What types of personal data does Cosylab collect about a website user?
1. Technical Information
We collect the data necessary for you to use the website and for us to maintain and analyse the functioning of the website.
We automatically obtain certain information about your computing device, including:
- IP address;
- Country code;
- Language (specific location where a given language is spoken);
- Time zone;
- Network status (Wi-Fi, etc.), browser plug-in types and versions;
- Technical device information (e.g., device model and name, operating system name and version, screen size, mobile phone carrier, Internet service provider);
- Information we collect via cookies: For more information, please see the “Our Use of Cookies and Related Technologies” section of this Privacy Policy.
2. Website usage information
When you visit our website, we store the name of your internet service provider, the website which you visited us from, the parts of our site you visit, the date and duration of your visit, page
response times, download errors, length of visits to certain pages and page interaction information such as scrolling, clicks, and mouse-overs.
For information security and fraud detection, we store the IP address when a large file (e.g., pdf, mp4) is downloaded.
We process this usage data in an anonymized form for statistical purposes and to improve our site.
3. Contact information
On our website you can contact us to ask us questions via the contact form or email.
When you contact us using the contact form, we ask you for your contact information that you voluntarily submit (e.g., name, email address, company name etc.).
When you subscribe to our newsletter, we collect your information that you submit in the sign-up forms (e.g., name, email address, company name, marketing preferences).
We use the above data solely in connection with answering the queries we receive or for another purpose for which you provided it to us (e.g., to notify you about updates to our services, offer customer support or marketing emails). We will not share this data with third parties other than those detailed in this Privacy Policy.
When you receive emails from us based on your consent, we may use certain analytics tools to capture data. We automatically place single pixel gifs, also known as web beacons, in every email sent by our users. These are tiny graphic files that contain unique identifiers that enable us and our users to recognize when their subscribers have opened an email or clicked certain links. These technologies record each subscriber’s email address, IP address, date, and time associated with each open and click for a campaign. We use this data to obtain reports about how an email campaign performed and what actions subscribers took and to allow us to improve our emails. This may also include segmentation.
Except for cases where we are required to do so by law (e.g., notifying you of a data breach), you can unsubscribe from receiving these messages at any time. You may opt out by:
(1) Following the instructions to Unsubscribe that we include in each of our promotional email campaign.
(2) Informing us at dpo@cosylab.com that you no longer wish to receive such communications.
How do we use your information?
We may use your information for:
- Enhancing the safety and security of our websites;
- Optimizing the website, understanding and analysing trends in connection with the usage of website and learning about user behaviour on the website (how often you use the website, the events that occur on the website, aggregated usage, performance data etc.) and to customize the website according to your interests;
- To improve our services;
- Providing customer support to you and to respond to your inquiries;
- Sending promotional emails about service updates, events or other information which we think you may find interesting using the email address which you have provided;
- To contact you for market research purposes from time to time (we may contact you by email or phone);
- Internal record keeping about how an email campaign performed.
Lawful basis for processing
Regarding the technical information and website usage information, we rely on legitimate interest as the grounds on which we process your personal data to ensure you have the best experience when using our website and to make sure your information is secure.
Where we ask for your contact information and consent to use this data for a particular purpose, such as to send you marketing emails with promotional update communications, we rely on your consent as the grounds on which we process your personal data. We make this clear at the point of collection and we also make clear how you can withdraw your consent. We also rely on your consent regarding the use of cookies.
Third parties with whom we share your personal data
We may disclose your personal data to companies within the Cosylab group that agree to treat it in accordance with this Privacy Policy and to third parties who act for or on our behalf for further processing in accordance with the purposes for which the data were originally collected or may otherwise be lawfully processed, such as technical support (e.g., to the company which hosts and maintains the website).
International Data Transfers
Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA) that may not offer the same level of data protection. When we transfer your personal data outside the EEA, we will implement appropriate safeguards to ensure the security and protection of your data.
Our use of cookies and related technologies
A cookie is a small file which asks consent to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets web applications know when you visit a particular site.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Cookies used on our website
We may use session or persistent cookies.
We use session cookies to remember your credentials for when you log into our Client Area. You can learn more about session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Persistent cookies remain on your device even after you close your browser and may be used the next time you visit our website.
We also use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
For additional information on the cookies used on this website see the cookie management tool.
Third party cookies we use
Our website uses the following web analytics services: Google Analytics and HubSpot.
For information about Google Analytics and HubSpot and how they collect and process data, please refer to Google’s Privacy Policy available at https://policies.google.com/privacy and HubSpot’s Privacy Policy available at https://legal.hubspot.com/privacy-policy.
By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out in Google’s Privacy Policy. If you wish to opt-out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
Managing your cookie preferences
You can choose to accept or decline cookies in the cookie management tool.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it, or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies which are set on your device, then you can do this through your browser settings. The Help function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
Retention
We will retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. The retention period may vary depending on the type of personal data and the purpose of processing. We will not retain your personal data for longer than is reasonably necessary for the purposes outlined in our Privacy Policy, unless we are required by law to do so.
Your rights in connection to personal data processing
To ensure fair and transparent processing, you, as an individual, have the right to:
- Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data corrected.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
- Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal data to another party.
- Withdraw consent where the processing of your personal data by us is based on consent.
You may address in writing to dpo@cosylab.com all requirements relating to the exercise of rights in connection with the personal data processed and stored by Cosylab.
If you believe that your rights or regulations on the protection of personal data have been violated, you can appeal to the Information Commissioner of the Republic of Slovenia.
Disclaimer
The names of products and brands mentioned on this website are registered trademarks of their respective owners. The use of these trademarks is solely for informational and identification purposes. We do not claim any association with or endorsement by the trademark owners unless explicitly stated.
Any references to third-party trademarks, brand names, product names, or trade names are made in good faith and with due recognition of their ownership rights. We aim to provide accurate and reliable information, but we cannot guarantee the completeness, accuracy, or timeliness of the content provided.
Visitors to this website are advised to verify the accuracy and relevance of any information provided herein before making any decisions or taking any actions based on such information. We shall not be held responsible for any loss, damage, or inconvenience arising from the use of information contained on this website.
If you are a trademark owner and believe that your trademark rights have been infringed upon, please contact us immediately for resolution. We are committed to addressing any valid concerns promptly and appropriately.
This disclaimer is subject to change without notice, and it applies to all aspects of this website, including but not limited to text, images, graphics, and links. By accessing and using this website, you acknowledge and agree to the terms of this disclaimer.
Contact us
If you have any questions about this Privacy Policy or if you would like to communicate with Cosylab’s Data Protection Officer, please send an e-mail to dpo@cosylab.com.
Changes to our Privacy Policy
Cosylab reserves the right to modify this policy. We will post any changes to the Privacy Policy on this page. Please check this page regularly to keep up to date.
This policy was last updated in August 2023.